Shipping policy

Last updated: September 20, 2026

AgroEco Discovery Tours LLC ships orders placed at agroecodiscovery.com from 1651 Response Rd, Sacramento, CA 95815. Please review our delivery area and estimated timeframes before placing an order.

Where we ship

We ship only to addresses in the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, P.O. boxes, APO/FPO military addresses, or international addresses.

Shipping cost

Standard shipping is free on all orders delivered within our service area. Any applicable taxes are shown at checkout before you place your order.

Processing and delivery times

Orders generally take 1–3 business days to process after payment is accepted. Once an order ships, the estimated FedEx transit time is 5–8 business days. Processing and transit times are separate. Business days do not include weekends or U.S. public holidays.

Delivery times are estimates rather than guaranteed arrival dates. We will send tracking information when your order has shipped and tracking is available.

Address changes and delivery problems

Please check your delivery address before submitting your order. If you need to correct it, contact us as soon as possible with your order number. We will try to help before dispatch, but we may not be able to change an address once the order has shipped.

If your tracking shows a delivery problem, your package appears lost, or it shows as delivered but you cannot find it, please contact us. We will review the tracking information and work with FedEx to investigate.

Shipping delays

If we cannot ship your order within the stated processing timeframe, we will contact you with an updated estimate and explain your option to cancel for a refund. If you would prefer not to wait, contact us before the order ships. We will handle cancellations and refunds in accordance with applicable law.

Damaged or incorrect items

If an item arrives damaged or is different from what you ordered, please email us with your order number and photos if available. Let us know within 7 days of delivery if possible so we can investigate promptly. This requested reporting period does not limit your rights under applicable law. Our Return and Refund Policy explains how we handle returns, exchanges, and return shipping costs.

Contact us

Email: support@agroecodiscovery.com
Phone: +1 (917) 693-3934
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.