Refund policy

At agroecodiscovery, we want the return process to be clear. This policy applies to products purchased directly from our online store at agroecodiscovery.com.

Returns within 30 days

You may request a return within 30 days after your order is delivered. We accept items that are new or lightly used, with the original packaging and all included parts and accessories. Items with significant wear, damage caused after delivery, or missing parts may not qualify for a change-of-mind return.

To start a return, email support@agroecodiscovery.com with your order number and the item you wish to return. Please contact us before sending the item back so we can provide return instructions.

Our return address is:

AgroEco Discovery Tours LLC
1651 Response Rd
Sacramento, CA 95815
United States

Return shipping

If you are returning an item because you changed your mind or no longer need it, you are responsible for return shipping costs.

If an item arrived damaged, is defective, or is different from what you ordered, please contact us with your order number, a description of the problem, and photos if available. You may initially pay to send the item back. Once we receive it and confirm the issue, we will reimburse the return shipping cost. Please keep your shipping receipt so we can arrange reimbursement.

If possible, tell us about damage or an incorrect item within 7 days of delivery. Contact us even if you discover the problem later; this requested reporting period does not limit any rights you have under applicable law.

Refunds

After we receive and inspect your return, we will email you to confirm whether the refund is approved. We process approved refunds to the original payment method within 1–3 business days after the return has been received and inspected. Your bank or payment provider may take additional time to show the credit.

We do not charge a restocking fee. Standard shipping is free for orders placed through our store.

Exchanges

We accept exchanges for an item of the same price, subject to availability. Contact us before sending the original item back.

For an exchange that is not related to a product problem, you are responsible for shipping costs associated with the exchange. If the exchange is needed because the item arrived damaged, is defective, or was sent incorrectly, we will cover the applicable shipping costs. If you initially pay return postage for a confirmed product issue, please keep your receipt so we can reimburse you.

Cancellations and product issues

You may request to cancel an order before it ships by contacting us as soon as possible. Once an order has shipped, the return process above applies.

We do not offer an additional product warranty. If your item arrives damaged, is defective, or is incorrect, contact us so we can review the issue. This does not affect any rights you may have under applicable law.

Contact us

Email: support@agroecodiscovery.com
Phone: +1 (917) 693-3934
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.