Privacy policy
Last updated: September 20, 2026
AgroEco Discovery Tours LLC operates the online store at agroecodiscovery.com. This Privacy Policy explains how we collect, use, and share personal information when you visit our store, place an order, or contact us.
Information we collect
When you place an order or contact us, we may collect your name, email address, phone number, billing and shipping addresses, order details, and the information you include in a customer service request.
When you use our website, Shopify and the services enabled on our store may collect technical information, such as your IP address, browser and device details, pages viewed, and interactions with the store. Payment information is processed through the payment method you select at checkout. We receive the information needed to confirm and manage your payment, but we do not ask you to send a complete card number by email or through our contact form.
How we use information
We use personal information to:
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Process payments, fulfill orders, and arrange delivery;
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Send order confirmations, shipping updates, and service messages;
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Answer questions and handle returns, exchanges, and refunds;
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Maintain the security of our store and help prevent fraud;
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Keep records required for business and legal purposes; and
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Improve our website and customer service.
If you choose to receive marketing messages, we may use your contact details to send them. You can unsubscribe from marketing emails using the link in an email or by contacting us. Unsubscribing does not stop messages needed to manage an order.
How we share information
We share information when needed to operate the store. This includes Shopify, enabled payment providers, FedEx or another carrier used to deliver an order, and service providers that help us manage customer support, security, and store operations. These parties receive information relevant to the services they provide.
If we enable additional analytics, advertising, or marketing services, those services may process information about how visitors use the store. We may also disclose information when required by law, to protect our rights or customers, or in connection with a business transfer.
Cookies and similar technologies
Our store uses cookies and similar technologies for functions such as maintaining a shopping cart, supporting checkout, and protecting the site. Depending on the services enabled on the store, cookies may also be used for preferences, site measurement, or advertising. You can manage cookies through your browser and any privacy controls available on our website. Disabling some cookies may affect how the store works. See our Cookie Policy for more information.
How long we keep information
We keep personal information for as long as reasonably needed to complete orders, provide support, maintain business records, resolve disputes, and meet legal obligations. The period depends on the type of information and the reason we collected it. When information is no longer needed, we delete it or handle it in accordance with applicable law.
Your choices and privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to ask about certain ways it is used or shared. To make a request, email support@agroecodiscovery.com. We may need to verify your identity before responding. Some information may need to be retained to complete a transaction or meet a legal obligation.
Children’s privacy
Our store is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us.
Changes to this policy
We may update this policy when our store practices or legal requirements change. The current version will be posted on this page with a revised “Last updated” date.
Contact us
For questions about this policy or your personal information, contact:
AgroEco Discovery Tours LLC
1651 Response Rd
Sacramento, CA 95815
United States
Email: support@agroecodiscovery.com
Phone: +1 (917) 693-3934
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.