FAQ

What products do you sell?

agroecodiscovery offers garden tools, seed starting supplies, watering items, and gardening accessories. Please check each product page for its description and specifications.

Where do you ship?

We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, P.O. boxes, APO/FPO military addresses, or international addresses.

How much is shipping?

Shipping is free on all orders within our service area.

When will my order arrive?

Orders generally take 1–3 business days to process. After dispatch, estimated FedEx transit time is 5–8 business days. These are separate timeframes, and delivery dates are estimates. We will send tracking information when it is available.

Can I change or cancel my order?

Please contact us as soon as possible with your order number. We can try to make a change or cancel your order before it ships. Once it has shipped, our Return and Refund Policy applies.

What is your return period?

You may request a return within 30 days after delivery. We accept eligible items that are new or lightly used, with the original packaging and all included parts and accessories. Contact us before mailing a return so we can provide instructions.

Who pays for return shipping?

For a return because you changed your mind, you pay return shipping. If the item arrived damaged, is defective, or is different from what you ordered, we cover return shipping. In that case, you may initially pay to send it back; after we receive the item and confirm the issue, we will reimburse the return shipping cost. Please keep your shipping receipt. We do not charge a restocking fee.

Can I exchange an item?

Yes, you may request an exchange for an item of the same price, subject to availability. For an exchange unrelated to a product problem, you pay the shipping costs. If the exchange is needed because the item is damaged, defective, or incorrect, we cover the applicable shipping costs. Please contact us before sending an item back.

When will I receive my refund?

We process an approved refund to the original payment method within 1–3 business days after receiving and inspecting the returned item. Your bank or payment provider may take additional time to display the credit.

What if my order arrives damaged or incorrect?

Email us with your order number, a description of the issue, and photos if available. Please let us know within 7 days of delivery if possible so we can investigate promptly. You can still contact us if you discover a problem later; this requested reporting period does not limit your rights under applicable law.

Do you offer a product warranty?

We do not offer an additional product warranty. If an item arrives damaged, is defective, or is incorrect, please contact us. This does not affect rights you may have under applicable law.

How can I contact you?

Email: support@agroecodiscovery.com
Phone: +1 (917) 693-3934
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. public holidays.